Matt Rammelkamp's Blog

Personal blog of Matthew Rammelkamp from 2005 - 2009. Blog is now changing sites to www.MatthewThomas.tv

Tuesday, May 22, 2012

Talkdesk Puts Your Company Call Center In The Cloud

talkdesk2Most businesses need to be able keep in touch with their customers and provide customer service over the phone, but rolling out a call center can be expensive. Not just that, but most call center software today isn't very good at keeping tabs on customers and presenting all the information that businesses need to serve them better. That's why Talkdesk is launching its cloud-based call center software Tuesday as part of the Startup Battlefield at TechCrunch Disrupt. The startup enables call agents to know everything about customers when they call, based on reverse lookup of the customer's phone number, without having to ask for their information. It also integrates with the existing CRM systems that companies use, such as SalesForce, as well as helpdesk software like ZenDesk and Desk.com. But it also hooks into Twitter and Facebook to find public information about customers from social networks.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/BZwJRz4UAuI/

JDS UNIPHASE JDA SOFTWARE GROUP JACK HENRY and ASSOCIATES IXYS

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